Results of our customer survey 2013/14.

We are continually interested in what our customers think of our products and services. We can now announce the findings of our online customer survey for the business year 2013/14:

Compared with last year, we were able to show an improvement in the areas of "Flexibility" and "Openness to customer suggestions". The overall satisfaction rating of 8.2 out of a possible 10 points has risen slightly compared with last year. This result is very pleasing and at the same time encourages us to do more. We want to improve our service by responding to your inquiries even faster in the future.

One in four customers responded to the survey this year, and we say a big thank you to all of you! And your opinion will continue to count in the future. Please take part in our next survey and let us know your honest opinion. This is the only way that we can continue to improve and meet your expectations.

Thank you to all who took part.