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07/07/2022

Embracing a digital future: Plansee's customer platform

Digitalization is sweeping rapidly throughout the entire Plansee Group, from the development of new business models to the digitalization of existing business processes. Digital processes and applications have therefore been a part of Plansee HPM's corporate strategy for many years, with our digital customer portal My Plansee being just one example.

Directly to the customer platform My Plansee

"We created My Plansee as an additional service channel for our customers several years ago," says Alexander Tautermann, Director Marketing, Communication and Sales Organization. "We give our customers the opportunity to be able to access critical transaction data, regardless of the time or location. We want to make it as easy as possible for our customers to collaborate with Plansee."

My Plansee has been continually improved and updated with new features over the last few years, in which the needs of the customer have been firmly at the forefront. In order to make this possible, we conducted numerous customer interviews before the project start and then used feedback loops with our customers during the development phase.

The end result is that currently you can track the delivery status of your orders in real time, submit queries via the system, and view delivery schedules, among other things. My Plansee also gives key accounts with multiple locations the ability to clearly see all data for each individual location as well as all data for the company as a whole. Customers are informed about any new events on the platform via e-mail. For instance, when a delivery has been transferred to the shipping company. "My Plansee informs users directly via e-mail when a transaction occurs that is relevant to them. These messages are set up individually on the platform, each user decides for themself how often they want to be informed about which topic," continues Alexander Tautermann. 

Data protection and security as an essential foundation

Along with ease of use, issues relating to data protection and security are also essential. For this reason, we only use the most cutting-edge technologies. All communication between the customer and Plansee is encrypted using the latest methods and standards. Plansee Group IT is certified according to ISO 27001 – the standard governing information security and data handling – and this certification is audited annually.

Have we piqued your interest in our customer platform? If so, simply get in touch with your Plansee contact partner to receive your access to My Plansee or register yourself online at my.plansee.com.